* We have extended our returns policy for Christmas gifting. Anything purchased between 14th October and 15th December can be exchanged until 15th January. Anything purchased after 15th December is covered by our standard 30 day returns policy.
If you need to exchange your item, please send it back to us at : FitPink Customer Service. First Floor, Pier 1, Quay St, Donegal Town F94 ENC4. Make sure to include a note with your order number and what you would like to exchange your item for.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. Please take care when trying on items to ensure that no item is stained with make-up, deodorant etc. Items that are stained or worn will be returned to you.
Please include a note with your return indicating the reason for the return, your name, address and original order number (you will find this on the order confirmation email). If you want to exchange the product, please indicate what item and size you want to exchange for.
We have teamed up with DPD to bring added convenience to returning your items.
All orders nationwide can be returned through DPD by following the simple steps below:
1. To return your unwanted item, please log on to www.dpd.ie select PICK UP, then select RETURNS and CONTINUE AS A GUEST. and choose Fitpinkfitness from the drop down list.
2. Fill out the returns section and pay online order to download your returns label. The reference number is your order number.
3. Print your returns label and attach the label to your returns package.
4. Drop off your package to any one of the DPD pickup points which are located across Ireland and Northern Ireland. Click here to find the location most convenient to you. On dropping off your parcel you will receive a receipt. It is important to keep your receipt as proof of return until you have received confirmation of your refund
Refunds (if applicable)
Once your return is received and inspected your refund less the shipping cost will then be processed immediately and a credit will automatically be applied to your credit card or original method of payment. This can take from 3-10 days depending on your bank. Sale items can not be refunded but can be exchanged for another item or credit note.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.We process returns immediately after we receive your item back, but banks can take some time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Emma@fitpinkfitness.com
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded but can be exchanged for another item or a credit note.
If you need to exchange you item, please send it back to us at : FitPink Customer Service. First Floor, Pier 1, Quay St, Donegal Town F94 ENC4. Make sure to include a note with your order number and what you would like to exchange your item for.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
To return your product, you should mail your product to: Customer Service. FitPink First floor, Pier 1, Quay st, Donegal Town. F94 ENC4. Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.